Over 90% of customers recommend Tribunal Action

Tribunal Action is the only online claims provider in the country that actively solicits continual client feedback and publishes all customer comments on its website – good or bad! By doing this, we constantly raise our service standards and strive to improve the already-high satisfaction levels of our customers.

We routinely gather feedback from clients so as to accurately gauge how our customers view our services. Each feedback is read, the findings collated, and the customer responses published on our website.

Enhancing customer satisfaction levels is our number one priority – that’s how we today boast of an industry-leading customer satisfaction rating of over 90%.

The feedback we receive and the surveys we conduct show that our clients are extremely satisfied with our services, commenting particularly on the following:

• Excellent customer support
• Top-notch legal know-how
• High quality documentation
• Ease of use and convenience of the service
• Speed, promptness and efficiency of operations

Moreover, people who visit our website are encouraged to send us their feedback and suggestions via the ‘contact us’ page. In this way, Tribunal Action keeps itself up-to-date about the requirements, aspirations and suggestions of current and prospective customers. This enables us to respond immediately to customer comments and concerns. In practical terms, this means that our service and support levels are constantly gauged and bettered with each passing month.

There is no other online employment tribunal claims provider in the UK that does so much to ensure that the client is listened to intently; because no one in the industry is as fanatically committed as we are to the belief that customer service needs should be fulfilled immediately, effectively and sincerely.