Dr Richard Glyn Lewis BA (Hons) MSc DComm FCIM – Director

Richard has impressive qualifications that include a BA in Business Studies, an MSc in Computing and a Doctorate in E-Commerce. He is also a Fellow of the Chartered Institute of Marketing. Richard is the author of several best-selling books and is regarded as one of the UK’s foremost experts on e-commerce. His expertise regarding online buyer psychology, conversion architecture and e-marketing is highly regarded. Richard is an evangelist for offering top-quality customer care through e-commerce; a belief that he fanatically applies in his role as our Director of E-Commerce.

Daniel Morgan MSc (Christ Church College, Oxford) – Network Security Officer

Daniel is in charge of the company’s online security; ensuring that client data is kept forever safe and shielded from prying eyes, and that all financial transactions are 100% secure from hacker attacks. He has encyclopaedic knowledge of all existing Internet attack protocols, and holds EC Council ‘Ethical Certified Hacker’ status.

No other online employment tribunal claims provider makes so much effort to make sure that your shopping experience will entail ultra-safe, 100% security, because no other online company in our industry can boast the services of a dedicated full time security officer.

Nicola Hurley-Hamer LLB (Aberystwyth University) – Senior Legal Administrator

Nicola took her Law degree at Aberystwyth University and finished her post-graduate studies (Legal Practice Course) at the University of Wales. She has the responsibility of authenticating, verifying, processing and administering all legal forms and documents submitted by our customers.

Martine Evans ABTA – Continuity and Quality Administrator

After finishing her degree at Bristol University, Martine joined us in the year 2005. She is in charge of maintaining our company’s continual development and quality performance systems. These systems ensure that all our clients receive a uniform quality of service – a first-class, industry-leading service.

Gemma Treadgold BA (Hons) – Legal Process Administrator

Gemma specialises in the application and development of robust and efficient legal processes and procedures throughout our company. She has the main responsibility of ensuring our compliance with industry governance. This involves making sure that all our customer’s details and documentation are processed quickly, lawfully and competently.

Justin Preece M.Eng (University of Wales) – System Administrator

Justin has been with us ever since he completed his Masters in Computer Systems Engineering in 2005. He is in charge of maintaining our complex IT systems and digital infrastructure. It is his responsibility to ensure that our clients have direct access to our website, resources and services round the clock every day of the year.

Julia Latchem-Smith BSc (Hons) (Cardiff University) – Senior Web Developer

Julia has been working with us for over four years. She is in charge of developing and maintaining our client and staff administration systems. Her brief is to ensure that all the documentation and forms required by our customers are generated quickly, efficiently and accurately day in, day out, without any delays for our valued clients.

Dafydd Williams BSc (Hons) (University of Wales) – Senior Systems Analyst

Dafydd joined the company about four years ago after he gained a degree in Computer Programming. His main responsibility is to supervise and maintain our remote servers and make sure that all our clients have permanent and instant access to the online resources we provide them.

Richard Cable MA (Bristol University) – Director

Richard has an entire decade of e-commerce experience behind him, from 1992 to 2002, in managing various successful commercial Internet projects. This has endowed him with truly formidable knowledge of the Internet and Internet-related businesses. He is also a highly qualified and competent Technical Author and Copywriter.

Paul Phillips MBDS – Office Administrator

Paul joined our company in 2005 as an office administrator. His customer service, organisational and administration skills are highly respected and admired by everyone in our organisation. It is his responsibility to ensure that everything within the office runs smoothly and to maintain the office sales and purchase ledgers. Paul is simultaneously pursuing his Bachelors degree part-time, and hopes to acquire it by next year.