terms and conditions

Please read through the Terms and Conditions below and, if you do not agree to them, we ask you to refrain from using our web site and our services. Your use of our services indicates your acknowledgment that you have read and accept the Terms and Conditions - without limitation or qualification.

Terms and Conditions Agreement

This agreement governs the use of the Tribunal Action UK web site; including any associated and incidental services provided by Tribunal Action UK resulting from the use of this web site.

Tribunal Action UK reserves the right at its discretion to modify any part or all of this Agreement at any time; effective immediately upon notice, published on the web site. Your use of the Tribunal Action UK web site constitutes your binding acceptance of the Terms and Conditions; including any modifications made by Tribunal Action UK as permitted above.

Employment Tribunal Information Guide and Forms

You may NOT publish, transmit, transfer or sell, reproduce, display, create derivative works from, distribute, perform or in any way exploit any of the content in whole or in part - except as expressly permitted in this Agreement.

You MAY download, or copy, the information and advice contained on this web site for your own personal use only - provided that you maintain all copyright, and other notices, contained in the content.

In no event shall Tribunal Action UK be liable for any indirect, special, incidental or consequential damages arising from, or in any way connected with, the use of these documents, this web site, or the support service - whether based in contract, strict liability, tort or otherwise; except in relation to death or personal injury; for which no limit will apply. The liability of Tribunal Action UK for direct losses arising from the use of its documents, this web site, and the support service; whether based in contract, strict liability, tort or otherwise, is limited to the total value of the transactions under which the claim arises for any one specific event or series of connected events.

Every endeavour will be taken to ensure that the employment tribunal pack is updated regularly to ensure its accuracy. It is our belief that our employment tribunal pack provides clients with the necessary legal documents and information to complete their employment tribunal claim. Our employment tribunal pack is for information purposes only and does not provide legal advice. We recommend that you take the advice of a qualified solicitor before proceeding.

Statutory Rights

These Terms and Conditions do not affect your statutory rights.

Support

Tribunal Action UK will provide technical support via email to help the client through the process of downloading the forms and begin using them.

Tribunal Action UK will also provide assistance with general queries regarding the completion of the relevant fields of the form. However, we are not legal advisers and are not authorised to provide legal advice.

Delivery Times

Tribunal Action UK will make every reasonable effort to dispatch your employment tribunal claim form the same day for Download Package customers - if requested by post in lieu of download before 5.30pm Monday to Friday (excluding National UK holidays) or within 48 hours - if the request for the employment tribunal claim form is submitted outside the stated working hours.

Tribunal Action UK will make every reasonable effort to dispatch your completed employment tribunal claim form the same day for Standard and Deluxe customers - if submitted before 5.30pm Monday to Friday (excluding National UK holidays) or within 48 hours - if the completed employment tribunal claim form is submitted outside the stated working hours.

Cancellation Policy

Clients purchasing the Tribunal Action UK claim form package online will NOT be eligible to cancel their order; as transactions where the computer software is 'unsealed' by the computer immediately on purchase is exempt under the Consumer Protection (Distance Selling) Regulations 2000.

Refund Policy

Any use of Tribunal Action UK's service requires the client to utilise the automated software (where the computer software is 'unsealed' by the computer immediately on purchase). All transactions of this type are exempt from refund under the Consumer Protection (Distance Selling) Regulations 2000.

Therefore, ALL FEES ARE NON-REFUNDABLE even if you were to change your mind. However, if, within 30 days of the purchase, the purchaser finds another product that offers the same quality of service, documentation and support as Tribunal Action UK's for less money, Tribunal Action UK will give the purchaser a no-questions-asked 100% refund.

By using our services and products you agree to Tribunal Action UK's Terms and Conditions.

Customer Care/Complaints

Tribunal Action UK has always prided itself that it provides a full customer care service and it is the intention of Tribunal Action UK to deal promptly with all complaints that may arise in relation to Tribunal Action UK's services within 14 days of receipt of the written complaint. Normally, replies to any complaint will be made by e-mail or, if required, Tribunal Action UK can provide a telephone facility to discuss any matters of a more complex nature, if so required.

Limitations of Use

You may not use Tribunal Action UK's web site, or Tribunal Action UK's documents, for any other purpose except for your own personal use. You may however use the documents as many times as you wish, however we recommend that you check with Tribunal Action UK regularly to ensure that the documents are the latest versions before reuse.

As a condition of your use of Tribunal Action UK's web site, you warrant to us that you will not use our web site for any purpose that is unlawful or prohibited by our terms, conditions, and notices.

Limitation of Liability in respect of the Documents

Tribunal Action UK enclose with this agreement, a disclaimer in respect of our liability in relation to the employment tribunal pack. Please ensure that it is read carefully; as the following are the terms upon which Tribunal Action UK would provide the employment tribunal pack to you.

Privacy Policy

Tribunal Action UK is committed to protecting the identity and privacy of our users.

Tribunal Action UK will only use information collected in the process of transactions in a strictly lawful manner; in accordance with the Data Protection Act 1998.

Tribunal Action UK will not use clients' emails to contact clients once the transaction has been completed - other than in accordance with a query from them or to notify them of an employment tribunal-related product, service or event that we believe may be of interest to them.

Your email address will not be provided to any third party

Users should be aware that Tribunal Action UK retains no information relating to any clients' credit card details. This information is never know to Tribunal Action UK and is only retained by the Merchant Service Provider.

For your information

Please be aware that the customers who use certain e-mail accounts (e.g. AOL) may receive e-mails to a 'bulk folder' or 'junk mail' folder rather than the 'inbox'.